Delivery Policy

Delivery Policy

Here at Nightwatcher Limited, we pride ourselves on excellent customer service.

We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by next day courier. Which means that all being well, you should receive your parcel the following working day after it has been despatched.

What’s more, any order that we receive before 12 noon (London time) on a working day will be despatched on the same day.

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

Countries we ship to are:

UK
Ireland
Austria
Denmark
Finland
France
Germany
Iceland
Italy
Netherlands
Norway
Portugal
Spain
Sweden
Switzerland

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email. 

How will my order be sent UK mainland?

All our UK orders are sent by courier, free of charge.

How will my order be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

We’re so nice that we consider this to be the UK as well, so it’s by courier, free of charge.

How will my order be sent to the Republic of Ireland?

All orders to ROI cost £10+vat and are sent by courier or Royal Mail, depending on the size of the order.

How will my order be sent to Mainland Europe?

All orders to Austria, Denmark, France, Germany, Italy, Netherlands, Portugal, Spain and Switzerland cost £10+vat and are sent by courier or Royal Mail, depending on the size of the order.

All orders to Finland, Iceland, Norway and Sweden cost £15+vat and are sent by courier or Royal Mail, depending on the size of the order.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help.

If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched by courier then we can track and trace it using their online system.